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Repairing The Damage

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@cryptoandcoffee
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source This morning I was working out at the office and off the couch which made a massive change and one which was very much needed. Seeing the same environment for 7 days a week is boring and stagnates the thought processes.

My wives company needed some packaging supplies so it was a good excuse to visit my biggest client killing two birds with one stone as they say. I haven't been in a desperate rush to get over there as we have had little to no raw material to supply if they requested a new order.

At the end of last year things were somewhat rocky between us as they requested orders in what was the busiest period expecting immediate turn around times which was not happening. This was raised today by the accountant who is fairly new said was in favor of changing us as a supplier. The accountant thought our service was poor which it was if it was at any other time of the year. Normally companies in November and December have to pre order so we can plan ahead and this never happened as no one was sure of their needs. It became an order as you need environment causing some delays. He has loads to learn and I will break him in slowly or just break him.

Having a relationship with a company is the strongest selling tool you can have and outweighs everything else. Your personality is what gives you the orders each month and nothing else. I used to think it was price or service, but everyone is so similar the only difference is you. Over the last year visits and having a few drinks making even stronger bonds have just not been possible so it does weaken your position leaving your relationships vulnerable.

I suppose the same applies on the blockchain if you don't standout and attract attention then you will just be a number and struggle every day. Your actions is what garners you support along with whatever personality you might have. This is replicated in the real world and why some people are successful and some aren't.

I left my customer who was supposedly looking at replacing my services with a new order plus some other items we have not supplied before. I did take their attack personally and gave them a personal response that quashed any thought of changing suppliers. The accountant that had raised the issue apologized personally and that is now behind us. Personally I don't think it would have happened as the owners weren't present and they would have spoken to me.

Business thinking has very much changed over the last year and companies are reluctant to change anything unless they really have to. A business looking for growth in this climate will find it, but it is a dangerous area to expand. The business available is the business no one else wants as they are seriously high risk. Businesses willing to move have more than one reason and the reason they will tell you will not be the main one either. Most will be for financial reasons as they owe money, but no one ever admits to that.

For us as a company we are treading water and not looking for new business just yet unless they are the ones we have been chasing for nearly a year or longer in some cases. Those accounts are different and the ones you want as they can double the size of your business overnight.

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