My philosophy in business is that it is always cheaper and more efficient to service your existing customers than it is to get new ones. The same thing rings true here.

Strongly agree with this point, sometimes we forget existing consumers because they are too busy reaching out to other customers, so the service that should be maximized is not optimal.

Talking about whales, it is undeniable that their role is very important in terms of curation and support, and can also trigger content creators to do even better. Thanks for this helpful post.

Posted Using LeoFinance ^Beta