As someone who works in tech, I can appreciate the time and effort that the developers are putting in. When we have services down at my work and I start getting calls and emails the first thing I think is do you want me to talk to you about what is broke or do you want me to be working on fixing it? I don't think that mindset is wrong, but I also can see the flip side. As an end user, we just want information. Even quick updates, just so we know you haven't forgotten about us. The end users need that and the community needs that. Hopefully the addition of some developers will free up a person to be that regular mouthpiece for the project(s).

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