Oh trust me, I have had plenty of those too. I had a guy use some pretty inflammatory language that set me off. I was going to let him slide for all the other stuff, but when he pulled out that phrase (can't remember what it was now), I tore into him. I disagree a bit on this occasion. I am the customer. I work for a school district and this companies target market is school districts. I made that clear with all of the vendors who no doubt have their own range of products and features that they wanted to share with me. They had no issue giving me the ball park figure I needed. I have a lot of colleagues who use this, so I have a feeling it is simply a matter of not reaching the right person versus their product not meeting our needs. Unfortunately, neither of us will probably ever find out based on his response.

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