Eight Months And Counting
I made some more calls today to my cell phone service provider and my credit is still not resolved since February. Apparently I am waiting on one more signature to have the credit authorised. It takes 3 and now I have 2 after 8 months. This is fast considering they told me the first one only was signed off in September. During the 4 calls I made as that is how many times I was cut off whilst talking to someone it didn't leave me with much confidence. Surely this is the most important part of their business as they are speaking directly with their customers.
source This is my work phone, but I also pay for my kids phones as the money is paid from the same bank account. The problem was I had loads of unauthorised apps running at x amount per day. There were at the peak over 100 and some as much as $0.60c per day each.
Boxing, kiddies science, wild animals and the list goes on and on and I had no clue until a very large direct debit went off the account in mid April. Many I believe are being stung by this racket as there are no controls happening. I am almost certain companies are just paying for this if they don't have limits set up on their contracts.
I know it hasn't been resolved yet as both my kids phones were cut off today for an unpaid bill. This happened despite me phoning this morning complaining and querying where the credit is. The operator mentioned she would highlight the outstanding credit so this would not occur.
My argument is they owe me over $1000 in credit yet my kids phones only total $120 a month on their set contracts. The problem I have is these huge companies are so quick to take your money but bloody slow to return when they know full well what they have done is wrong. I cannot change service providers until I get the credit so they are just dragging out the inevitable.
This company is by far the biggest service provider we have here in South Africa and just wish there was more competition like everyone else has in other countries. There are just two other large providers and knowing my luck they are all offering the same shabby service.
We had similar issues with our internet provider a few months back and realised how hard it is to get a straight answer from anyone these days. No company is too big to fall and service is what keeps you apart in a competitive market. In this country all the major services have no competition like water and electricity. This needs to change if standards are going to be lifted as competition forces bad habits to change.
Two signatures in an eighth month period is just unacceptable leaving me seriously guessing how long for the last one. Apparently the reason why the first one takes so long is it is the most important one so where is the hold up? I honestly can't wait for when I am all set and can leave this place knowing I will only be popping in checking on the business on a monthly basis or as required.
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