Awesome! Just awesome, all of it!! I've worked for large corporations, mom and pop businesses and owned my own business and I can say the way you have handled this shitty situation is exactly the way to handle such a situation.

Acknowledge the problem as soon as possible. ✔ Investigate to find out (to the best of your ability) exactly what happened. ✔ Report the findings to your customers/clients/users in a timely manner with as much detail as possible. ✔ Clearly state your plans for moving forward so the problem does not happen again. ✔ Make it right (as much as possible) with your clients. ✔

Now, you guys went above and beyond on that last one but I know that you know the cost of doing so will be well worth the goodwill and confidence in your product that it garners. #smart

Keep on keeping on @khaleelkazi and crew!

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